INTRODUCTION

Develop resilience through IFMA's Experts’ Assessment Vol 2: Future working environments and support functions toward 2030 study.

The built environment and the facility management industry have faced unprecedented challenges since IFMA's first Experts’ Assessment study was conducted in 2020. The industry faces challenges from accelerating digitization, growing environmental threats, evolving regulatory environments, ongoing friction between management and workers' expectations toward distributed working and more.

IFMA’s Experts’ Assessment Vol 2: Future working environments and support functions toward 2030 study assesses what the industry has learned, the major cross-cutting themes, and critical priorities shaping the built environment and the FM industry.

The Experts’ Assessment provides an in-depth analysis of future working environments and the implications for supporting industries toward 2030. The study used the real-time Delphi methodology to:

• Survey 222 subject matter experts from around the world
• Answer 31 questions concerning the future of the industry and the built environment
• Identify facility managers’ changing responsibilities
• Uncover 15 key messages for the sector
• Analyze the five cross-cutting themes shaping the future
• Sharing experts' perspectives concerning these challenges

The results point toward significant future shifts in how organizations operate in the future, including:

• The need to consolidate operations into more experiential spaces, which will require new mindsets, business models and technologies
• A shift from hope to action on environmental, social and governance
• How technology is transforming the industry
• New roles for facility management

The Experts’ Assessment study is divided into the following sections:

• Key messages
• What matters most
• Major themes
• Recommendations
• In-depth Analysis

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