EXECUTIVE SUMMARY
The results from the Experts’ Assessment real-time Delphi survey point toward significant future shifts in how organizations operate.
The shock waves from the COVID-19 pandemic, ensuing supply chain disruptions, and ongoing global energy and food price crises continue to impact lives and organizations’ operations. Facility managers must consolidate operations into more experiential spaces, requiring new mindsets, business models and technologies.
Facility managers face several new realities, which include the following:
- Remote and hybrid work have become the norm in most offices.
- Most knowledge workers no longer need to come to the office to be innovative, collaborative or productive.
- Organizations struggle to entice workers back to office environments.
- Some organizations and managers remain wedded to traditional work practices that require in-office work.
- FM and other support functions are still assessing and coming to terms with the long-term implications of the COVID-19 pandemic.
The Experts’ Assessment: New Ways of Working Toward 2030 study:
- Is based on the real-time Delphi methodology, in which industry-leading SMEs from around the world engaged in a consensus-seeking debate using quantitative and qualitative methods. The survey ran from late July to early September 2022, and 222 SMEs participated.
- Assesses current challenges and future priorities to help organizations and members prepare for new opportunities for future development.
- Helps FM professionals prepare for the future by harvesting and analyzing the insights of industry-leading subject matter experts (SMEs).
- Presents SMEs' perspectives on 31 questions (presented in thematic sections) and synthesizes the findings.
The Experts’ Assessment Vol. 2
CHAPTERS & TOPICS
Facilities in demand toward 2030
- Office density per employee
- Offices in demand
- Building classes in demand
- Real estate strategy
- Potential impacts of a recession
Technology, work & workforce development
- Digital Twins
- Virtual office environments
- Employee monitoring
- Challenges to address
- Technologies entering the workplace experience
Workplace management & strategy
- Office’s purpose
- Business drivers
- Amenities and services
- Regulations
- Office’s purpose 2030
- Motivation for coming to the office
- Distributed working
Environmental, Social & Corporate Governance
- Health & well-being
- Remote working & health & well-being
- Employment
- ESG-related investments
- ESG goal setting
Facility management in 2030
- FM & environmental sustainability
- FM business drivers
- FM responsibilities
- FM & “at-home work” environments
The Experts’ Assessment focuses on:
- Developing resiliency in the FM industry by garnering and sharing insights from industry-leading subject matter experts (SMEs) who are preparing their organizations and clients for new ways of working toward 2030 and the reasons behind their choices.
- Identifying key priorities: The Experts’ Assessment: Implications for future working environments and support functions study presents five thematic sections and analytical assessments of SMEs’ perspectives as they answered, debated and refined their responses.
“For some (not all) industries, where employees are effective working mostly outside of an office, the very definition and use of an office will change.”
Subject Matter Expert — “The Experts’ Assessment”
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