THE CONVERGENCE:

Managing Digital Risk and FM’s Role in Protecting Digitized Buildings

Findings from IFMA’s Executive Summit

03 | Executive Summary

04 | Recommendations

05 | The Convergence: Managing Digital Risk and FM’s Role in Protecting Digitizing Buildings

06 | The Built Environment and the FM Industry Face a Gathering Cyber Storm

07 | OT is Different From IT and Needs to be Treated as Such

08 | The Growing Costs and Risks for Personal Liability

09 | Converging Roles: The Importance of FM in Cyber-Physical Security

10 | The 3 “C’s” of Enterprise Security — Communicate, Coordinate and Collaborate

11 | CASE: One Wrong Click Can Create a 92-day Recovery

12 | FMs Must Prepare to Respond to Cyber Incidents

13 | 17 Steps to Securing Your Operational Technology and Supporting IT Infrastructure

14 | Resources for More Information

15 | Bibliography

16 | Acknowledgements