Leadership & Strategy
Facility managers lead by aligning FM operations with organizational goals. Included is the emphasis on strategic planning, innovation and stakeholder engagement. FM leaders influence decision-making, guide change and drive long-term value for the organization.
Subdomains of Leadership & Strategy
Strategic Planning & Alignment with the Demand Organization
Facility managers contribute to business success by aligning FM goals with the organization's strategy. They use critical thinking, planning tools and benchmarking to make data-informed decisions. This includes measuring performance, managing risk, and ensuring FM adds long-term value.
Leadership
This focuses on the ability to lead teams and influence outcomes. Facility managers need to motivate others, communicate priorities to executives and build trust across departments. They also must understand FM best practices and standards, develop internal policies, and work with teams to shape effective processes.
Change Management
Facility managers help organizations adapt by planning and guiding change. They must understand how to define changes, communicate them clearly, and lead implementation in a way that supports team performance and business goals.
Relationship & Conflict Management
Strong relationships are key to FM success. This includes building trust with stakeholders, managing disagreements in a constructive way, and negotiating solutions. Facility managers must foster cooperation and maintain positive working environments.
Individual & Team Management
Facility managers must build and support effective teams. This includes analyzing staffing needs, hiring qualified professionals, and promoting workforce development. They also manage performance, handle employee relations, plan for future leadership roles, and improve how services are delivered.
Political, Social, Economic and Industry Factors Affecting FM
Facility managers must stay informed about external trends and policies—local, national and global—that can affect the organization. This awareness helps them make informed decisions, prepare for change, and represent FM in broader conversations.