Communication
Effective communication is essential for delivering FM services. Facility managers engage internal and external stakeholders, share information, and gather feedback to improve performance and support business goals.
Subdomains of Communication
Communication Skills
Facility managers need strong interpersonal and presentation skills to effectively share ideas and lead discussions. This includes speaking clearly, listening to feedback, writing with purpose, using visuals to explain information, managing group dynamics and working across departments to build partnerships. Public relations and meeting skills also play a key role in sharing messages and engaging others. Time management supports effective communication by ensuring the right focus is given to the right tasks.
Communication Management
This subdomain focuses on building structured communication plans and managing stakeholder relationships. Facility managers must know how to engage and influence key audiences, use social media platforms effectively, and apply critical thinking when evaluating information. Giving and receiving timely feedback is also essential to support learning and improve collaboration.